Hardcover in good condition. Former #1 bestseller.
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"The findings from the excellent companies amount to an upbeat message. There is good news from America. Good management practice today is not resident only in Japan. But, more important, the good news comes from treating people decently and asking them to shine, and from producing things that work. Scale efficiencies give way to small units with turned-on people. Precisely planned R&D efforts aimed at big bang products are replaced by armies of dedicated champions. A numbing focus on cost gives way to an enhancing focus on quality. Hierarchy and three-piece suits give way to first names, shirtsleeves, hoopla, and projectbased flexibility. Working according to fat rule books is replaced by everyone's contributing. "Even management's job becomes more fun. Instead of brain games in the sterile ivory tower, it's shaping values and reinforcing through coaching and evangelism in the field-with the worker and in support of the chrerished product. This book-is an attempt to generalize about what the excellent companies seem to be doing that the rest are not, and to buttress our observations on the excellent companies with sound social and economic theory. And, finally, it will employ field data too often overlooked in books on management-namely, specific, concrete examples from the companies themselves.